Software Implementation & Security Specialist
* The recruiting process for every candidate and position includes at least one video zoom or in person meeting with an Ascender. We do not use Signal Messenger.
Summary
The Software Implementation & Security Specialist works at the intersection of software implementation, support, engineering, education, and cybersecurity. In this role, you will be the go-to technical expert on how our software is deployed, used, and secured in a fast-moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed and running smoothly, while continuously improving and maintaining a strong security posture for our clients. Along the way, you’ll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform while adhering to best security practices.
Key Responsibilities
- Work closely with our software engineering team to become an expert in our
current software modules and new modules as they are developed - Help with QA, documentation, and training as new modules are developed,
deployed, and operationalized - Be a central part of the communication feedback loop between the software
engineering team, internal subject matter experts, and our clients as our software
continues to evolve - Work with client IT departments to communicate technical and security
specifications for how our platform is deployed and supported - Work closely with our client success managers to help with the technical/IT
aspects of implementing our platform for clients - Protect our software engineer’s time by helping our support team with level 2 /
complex support requests - Build documentation and educational materials for how our software is deployed
and used - Spend approximately 25% of your time traveling to work onsite with other
Ascenders at client facilities to help with go lives and operationalizing new
modules - Dedicate approximately 30% of your time to supporting cybersecurity initiatives,
including:
○ Assisting with SOC 2 Type 2 certification processes
○ Collaborating on projects to enhance the security posture of our AWS
deployments
○ Contributing to annual risk assessments and implementing prioritized
security action plans
○ Staying informed about current cybersecurity trends and best practices
Requirements
- Flexible hybrid work model: Approximately 50% office (or more if desired), 50%
remote (when not traveling) - Very good communication skills all around
- Strong attention to detail and excellent problem-solving skills with a
demonstrated ability to self-motivate and follow through on projects - Curiosity and excitement that computers and software are a “bicycle of the mind”
- Patience and empathy working with people and technology
- Very effective at prioritizing and managing multiple tasks simultaneously, while
maintaining focus and achieving successful outcomes - Capable of efficiently navigating and adapting to changing priorities and
deadlines - Experience or strong interest in cybersecurity principles and best practices,
particularly in cloud environments and healthcare settings - Willingness to continuously learn and adapt to evolving cybersecurity landscape
- Passion for continuous learning and improvement